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3 Ways Retailers Can Leverage Analytics to Optimize In-store CX

b2b, Customer Loyalty & Rewards, eCommerce, Marketing, Omnichannel, Retail /

The brick-and-mortar retail industry is finally embracing its digital transformation moment. After years of lagging technological adoption, retailers are exploring their options when it comes to improving the retail experience on all levels.  This seismic evolution hasn’t gone unnoticed by some of the world’s leading digital giants. Recently, Mastercard and Verizon Business announced a joint […]

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3 Early Warning Signs Your Marketing Plan Needs a Tune-up

b2b, Customer Loyalty & Rewards, eCommerce, Marketing, Omnichannel, Retail /

Marketing plans don’t last forever, particularly in these fast-changing times. Beware the signs that your plan needs to spend some time in the shop.  Businesses invest a significant amount of time and money in creating comprehensive marketing plans. They set ambitious goals, lay out strategies, and execute a plan to achieve them. In fact, they

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71 Percent of Americans are Driving Less Due to Rising Fuel Prices

b2b, CPG, Customer Loyalty & Rewards, Marketing, Omnichannel, Research, Retail /

Shopkick is Giving Away $10,000 in Kicks to Ease the Pain at the Pump  The average price of a gallon of fuel has increased by approximately 47 percent ($1.36) since last year, and consumers are feeling the impact. According to recent data by Shopkick, a leading shopping rewards app, nearly all (99 percent) consumers have

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Cultivating Loyalty Is More Challenging Than Ever: Here’s What Customers Want And Brands Should Know, According To The Latest Data

b2b, Brand Awareness, Customer Loyalty & Rewards, eCommerce, Marketing, Omnichannel, Retail /

Coke or Pepsi? Visa or Mastercard? Uber or Lyft? Apple or Android? Think about the brands you are loyal to. Does that allegiance extend to the exclusion of ever buying or using rival brands? Why or why not? What is it about commodity or luxury products and services that keep you faithful – and what would tempt you

Cultivating Loyalty Is More Challenging Than Ever: Here’s What Customers Want And Brands Should Know, According To The Latest Data Read More »

Americans’ Shopping Habits Have Changed Due to Rising Prices and Stock Shortages

b2b, CPG, Customer Loyalty & Rewards, Marketing, Omnichannel, Research, Retail /

82 percent of consumers have noticed price increases on everyday essentials; 81 percent say it has affected the way they shop. Over the past year, consumers have been faced with significant supply chain issues and massive inflation, directly impacting the way they shop. In fact, 81 percent of consumers are now more likely to wait

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What Do Consumers Want In 2022? Retail Analysts Reveal Shifting Behaviour

b2b, Customer Loyalty & Rewards, eCommerce, Marketing, Omnichannel, Retail /

What do consumers want in 2022? New research examines how customers behaviour has shifted during the pandemic, and what this means for how retailers should interact with them. The past 18 months has reshaped the retail landscape and sent retail analysts into overdrive trying to understand how consumers behaviour has adapted and shifted during the pandemic. What was once

What Do Consumers Want In 2022? Retail Analysts Reveal Shifting Behaviour Read More »

Ignore the doomsayers – brand purpose still beats out bombardment

b2b, Brand Awareness, Customer Loyalty & Rewards, eCommerce, Marketing, Omnichannel, Retail /

On any given day, up to 10,000 discrete advertisements bombard consumers during their waking hours. Consumers – especially the youngest generations – are expecting more from these messages than just details about the latest seasonal sale. But this begs the question: is it possible for brands to prioritize purpose-driven initiatives without sacrificing business performance? These initiatives serve as an

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Three Ways The Future Retail Store Will Change

b2b, Customer Loyalty & Rewards, eCommerce, Marketing, Omnichannel, Retail /

The fundamental role and purpose of retail stores are changing. Digital transformation forced brick-and-mortar outlets to evolve as more of the path to purchase shifted online. Now, as e-commerce expands, retailers are reimagining the functionality of stores and tapping into digital tools to keep those stores relevant. Physical retail will remain the largest and most important channel for

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How To Seize The Opportunity Of In-Store Marketing And Promotions

b2b, Customer Loyalty & Rewards, Marketing, Omnichannel, Retail /

The past decade—and particularly the past two years—have seen exponential growth in the utility of digital tools for marketing teams to leverage. Audiences can now be targeted better, messaged more effectively, and, in the case of promotions and discounts, be smartly served optimized prices to motivate sales without sacrificing margins. At the end of the day, what all

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Majority of Americans are Shopping In-Store for Valentine’s Day Gifts

b2b, CPG, Customer Loyalty & Rewards, Marketing, Omnichannel, Retail /

Shopkick survey finds that 79 percent of consumers plan to make V-Day purchases at least a week before February 14.  It has been an unpredictable start to 2022, but that is not stopping Americans from enjoying Valentine’s Day. The majority of consumers (67 percent) plan to commemorate the special day by giving gifts, and many

Majority of Americans are Shopping In-Store for Valentine’s Day Gifts Read More »

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Dima Volovik

EVP of Product and Engineering

Dima Volovik is the EVP of Product and Engineering at Trax Retail — Shopkick.

Dima Volovik is the accomplished product and engineering leader who led teams to deliver innovative and commercially successful e-commerce products, marketplaces, and enterprise solutions for Amazon, Comcast, Fandango, and Universal Music. Before joining Trax, Dima was the Director at Amazon, where he led product development and Engineering for Amazon Appstore and Amazon Prime Video, CTO at Fandango, and Paciolan, head of technology at Golf Channel/Golf Now, and Global VP of Direct to Consumer Technology at Universal Music Group. Dima’s expertise includes developing consumer products, marketplaces, and enterprise solutions.

Dima grew up in Baku, Azerbaijan, where he received his MS in Electrical Engineering from Azerbaijan Oil Academy, and he currently resides in Los Angeles, California, with his family.