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Sticky CX: How to Design Experiences that Keep Customers Coming Back

b2b, Brand Affinity, Brand Awareness, CPG, Customer Loyalty & Rewards, eCommerce, Marketing, Omnichannel, Recommerce, Retail, Supply Chain /

Creating ‘sticky’ customer experience (CX) is about more than just brand loyalty – it’s about staying relevant and interesting to customers wherever they are in a buying cycle. In fact, argues Nick Pearse of agency Vertical Leap, the secret to sticky CX is engaging customers when buying intent is lowest: right after purchase. Customer experience […]

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Marrying Consumer Expectations With Values

b2b, Brand Affinity, Brand Awareness, CPG, eCommerce, Health, Marketing, Omnichannel, Recommerce, Retail, Supply Chain /

How to align brand values to today’s consumer expectations was at the center of topics covered at the recent 2022 CEO Summit hosted in New York City by the Jay H. Baker Retailing Center at the Wharton School of the University of Pennsylvania and the Retail Leaders Circle. The conference’s theme, “Values + Purpose: Leading

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Takeaways from the Summer Fancy Food Show: Insights, Trends, and Full Stomachs

b2b, Brand Affinity, Brand Awareness, Customer Loyalty & Rewards, Marketing, Omnichannel, Retail /

       The world has yet to stop shifting dramatically. From the pandemic to inflation, retailers and brands alike have had to quickly adjust expectations and strategies, with the risk of being left behind. This was on full display at the Fancy Foods Show put on by the Specialty Foods Association (SFA). From Sunday,

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Celebration of Pride

b2b, Brand Affinity, Brand Awareness, Celebrate, Customer Loyalty & Rewards, Marketing, Retail /

On Thursday, June 9th Shopkick attended the Brand Innovators Pride & Inclusivity Summit hosted by LVMH luxury brands and The Bar, an LVMH Employee Resource Group (ERG) with members who self-identify as part of the queer community along with allies. The ERG meets regularly to promote awareness, empowerment, and career advancement. As part of their

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2022 Summer Fancy Foods Show: What We Expect

b2b, Brand Affinity, Brand Awareness, CPG, Customer Loyalty & Rewards, eCommerce, Marketing, Omnichannel, Research, Retail /

On Sunday, June 12th, the Specialty Food Association’s Fancy Food Show kicks off, and Shopkick is excited to join the industry’s top emerging and leading brands from the first session to the last on Tuesday, June 14th.   Dedicated exclusively to specialty foods and beverages, the Fancy Foods Show is the industry’s largest show in

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The Blurring Sweets & Snacks Category: Creating Experiences with Indulgence and Function

b2b, Brand Affinity, Brand Awareness, Customer Loyalty & Rewards, eCommerce, Marketing, Omnichannel, Retail /

It isn’t news that the world shifted dramatically because of the pandemic. Most of the conversations have been around tangible scenarios – i.e., where we live, where we work, and where we shop. These changes have brought tectonic shifts that grab the headlines in real estate market shifts, The Great Resignation, and the management battles

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3 things brands need to know about Gen Z’s CX expectations

b2b, Brand Affinity, Brand Awareness, Customer Loyalty & Rewards, eCommerce, Marketing, Omnichannel, Retail /

Don’t look now, but Gen Zers are graduating college. They’re starting salaried jobs. And they’ve got money to spend.  But there’s mounting evidence that companies across industries aren’t ready for these digital natives (those born late 90s and after).  According to the latest Broadridge CX and Communications Insights survey, which polled 3,025 consumers in North

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Expectations for Sweets & Snacks Expo

b2b, Customer Loyalty & Rewards, Events, Marketing, Omnichannel, Retail /

Next week, Trax and Shopkick are attending the Sweets and Snacks Expo in Chicago – one of the tastiest sounding events of the year orchestrated by the National Confectioners Association. We are eagerly looking forward to the learning and networking opportunities that were so greatly missed during the COVID era.   In addition to the free

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Retailers Turn to Hybrid Cloud and AI to Meet Shifting Consumer Behaviors

b2b, Customer Loyalty & Rewards, eCommerce, Marketing, Omnichannel, Retail /

As the pandemic has transformed the nature of work with more employees working from home than ever before it has also changed how consumers shop according to new study from IBM and the National Retail Federation.  The new global study of over 19,000 titled “Consumers want it all” revealed that hybrid shopping which mixes physical

Retailers Turn to Hybrid Cloud and AI to Meet Shifting Consumer Behaviors Read More »

Retailers Turn to Hybrid Cloud and AI to Meet Shifting Consumer Behaviors

b2b, Customer Loyalty & Rewards, eCommerce, Marketing, Omnichannel, Retail /

As the pandemic has transformed the nature of work with more employees working from home than ever before it has also changed how consumers shop according to new study from IBM and the National Retail Federation.  The new global study of over 19,000 titled “Consumers want it all” revealed that hybrid shopping which mixes physical

Retailers Turn to Hybrid Cloud and AI to Meet Shifting Consumer Behaviors Read More »

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Dima Volovik

EVP of Product and Engineering

Dima Volovik is the EVP of Product and Engineering at Trax Retail — Shopkick.

Dima Volovik is the accomplished product and engineering leader who led teams to deliver innovative and commercially successful e-commerce products, marketplaces, and enterprise solutions for Amazon, Comcast, Fandango, and Universal Music. Before joining Trax, Dima was the Director at Amazon, where he led product development and Engineering for Amazon Appstore and Amazon Prime Video, CTO at Fandango, and Paciolan, head of technology at Golf Channel/Golf Now, and Global VP of Direct to Consumer Technology at Universal Music Group. Dima’s expertise includes developing consumer products, marketplaces, and enterprise solutions.

Dima grew up in Baku, Azerbaijan, where he received his MS in Electrical Engineering from Azerbaijan Oil Academy, and he currently resides in Los Angeles, California, with his family.