• Being authentic: Listening to customers, prospects, and employees about what motivated them to choose your brand can tell you a lot. Take a look at the competition to consider what you do better and what marketplace trends exist. Think about why your company was started and how your brand has modernized over the years. In order for a company to have a strong narrative, it needs to take a clear stance on a particular problem it intends to solve and be 100% transparent about how it will achieve this solution. 
• Answering questions: Early in the sales funnel, you want to focus on answering questions like: Who are you and what do you value? Why should I care about what you have to offer? What are the potential outcomes for me if I act or don’t act? Initial interactions should be informal, easily skimmable, and not overly salesy. On social media, you want to attract attention and solicit shares with content that is intriguing, useful, and emotion-evoking, whether it’s funny, clever, or heart-warming. 
• Working together: Don’t work in silos. All parties working on a project should have regular conversations—monthly, at a minimum. Work out campaign messaging to align with particular goals. The stories and technical information shared should be universal across platforms to build authenticity and trust. Sure, your message on Twitter will be short and sweet, while the corresponding message on YouTube may be more visual and your blog’s content may be more in-depth. But no matter what, you should have similar colors, images, voice, and talking points. 
• Consistent SEO: Google will connect information about your brand pulled from various sources across the internet. The “Knowledge Graph,” as it’s called, benefits from consistent Search Engine Optimization efforts from digital channel to digital channel. Any discrepancies could hurt your search visibility—while a consistent keyword strategy will be beneficial, connecting traffic to your site.

In-App Video

Video is an excellent storytelling medium where, in a relatively short amount of time, you can capture audience interest, sway emotions, and demonstrate your unique selling proposition. 

There are many ways to use video in-app:

• Show your product in action.
• Deliver a tutorial for a soft sell.
• Feature customer testimonials.
• Entertain with product use ideas.
• Tell a story from start to finish.

In one case study, pasta maker Barilla saw a 66% lift in brand awareness for their no-boil pasta. Fifty-percent of shoppers who viewed Barilla’s in-app video converted to a purchase. 

Proximity Marketing

Location-based marketing using beacons and text or in-app messaging allows marketers to reach consumers when they’re near a product or location. When mobile customers search using the phrase “near me,” they can connect with your brand in real-time.

Shopkick is a rewards-based proximity marketing program that uses points—known as “kicks”—to encourage store visits, purchases, and product engagement. Users can log into the app to see nearby kick offers from partnering brands and retailers. These interactions drive sales and brand recall, while providing actionable insights into consumer behavior.

Mobile Rewards

Shopkick users are attracted to the mobile shopping app because it offers them rewards for shopping—something they likely do regularly. The goal is to encourage members to visit partner stores and check out partner brands. They earn points by viewing curated content like lookbooks and in-app videos, by locating and scanning products at-shelf, and by making desired purchases. Shoppers redeem their points for gift cards, so you preserve value, since you’re not using coupons or discounts. 

The incentives offered by Shopkick truly help brands boost awareness and consideration at each stage along the path to purchase.