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Retail industry trends: Leveraging consumer behavior to prepare for peak spending seasons

Retail industry trends: Leveraging consumer behavior to prepare for peak spending seasons

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Retail industry trends are dynamic in the methods brands can use to reach consumers, but they’re also somewhat predictable when it comes to the most significant shopping periods. How consumers buy might change, but why they buy is easier to understand. Whether they’re purchasing gifts for others, buying decorations, or hosting parties, brands can leverage consumer purchase motivators in their campaigns.

Making digital marketing strategies flexible, mobile, and intuitive is critical. All brands compete for a finite audience when consumer spending is high. To stand out, brands must be prepared to execute advertising strategies that engage the consumer as they plan their shopping trips. These marketing messages must be able to travel with the consumer and help guide their purchase decisions as competition in the shopping aisle intensifies.  

Retail Industry Trends Which Drive Significant Sales Periods

Brands invest a significant amount of research into the holidays which drive the highest sales. Targeting these periods boosts marketing results, brand awareness, and even loyalty. While there is some controversy over the most lucrative periods, the most significant holiday sales periods for retailers are generally considered to be:

  • Mother’s and Father’s Day
  • The Fourth of July
  • Back-to-School
  • Halloween
  • Black Friday
  • Christmas
These holidays drive sales as they’re not about specific products or big-ticket items. A consumer may buy gifts during these periods, but they will also purchase party supplies, decorations, food, and other items in preparation for events. Unique marketing is needed to stand out, as competition among brands is high during these sales booms.

Personalizing Messages to Increase Mother’s and Father’s Day Sales

Personalization is the key to campaigns for Mother’s Day and Father’s Day. Consumers are often troubled by what to get their parents on these days. While flowers and cards are common go-to items, usually they want options a bit more unique for their family member.

Personalized marketing messages give consumers ideas they can use to get their shopping done proactively. This is an ideal time for brands to offer guidance, like providing favorite gift lists and themed gift baskets. Brands can use information available via their loyalty programs to provide customized messages that guide consumers along their shopping journey.

Content marketing will play a critical role, as consumers will likely turn to the internet to find gift ideas for parents. Brands should create content that answers consumer questions in order to establish legitimacy as an industry expert. This strategy drives consumer trust and makes them more willing to sign up to receive newsletters and promotional emails in the future. As content marketing strategies are long-tailed, brands should begin building a database of videos, images, and articles early to increase online visibility.
The vital factor in Mother’s and Father’s Day marketing is creating a personalized interaction with the consumer. The brand must answer a question as soon as the consumer asks and proactively reach out to them with customized deals. This marketing plan creates the credibility consumers seek when they’re buying gifts.

Setting Up Mobile Events for the 4th of July

Most brands choose to go with festive packaging for the 4th of July as it helps create an atmosphere for consumers celebrating, and shopping for the holiday. However, as many brands have this same idea, it can be difficult to make products stand out in the sea of red, white, and blue packaging. This is where mobile marketing programs can help increase visibility on the shelf and drive sales.

Gaining attention in the shopping aisle and at home was a vital part of Bomb Pop’s goals when the company came to Shopkick to optimize their 4th of July marketing strategy. Shopkick created a mobile marketing campaign that engaged consumers at multiple touchpoints during the purchase journey.

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At home:

Consumers received branded in-app content when using the app at home, which enhanced pre-shop brand awareness and encouraged users to add the summer treat to their holiday shopping lists.

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On arrival:

Shoppers received a Bomb Pop branded greeting message when they reached participating locations. This helped keep the brand top-of-mind during the shopping trip.

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In-aisle:

Consumers were encouraged to seek out and scan Bomb Pop products in the store to receive kicks, or rewards points. This encouraged product interaction and increased sales.

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Checkout:

Following purchase, the consumer received heightened rewards for scanning their receipt as proof of purchase. This process established brand affinity and heightened spontaneous brand recognition.

Over the two-month campaign, Bomb Pop received 23 million impressions and increased incremental sales. About 44% of shoppers surveyed reported they first became aware of Bomb Pop through Shopkick and 68% stated they’d initially not planned on purchasing these products.

In the busy 4th of July sales season, the ability to stand out in the aisle is imperative. Bomb Pop succeeded in this by working with Shopkick to incentivize consumers to interact with their products. Such programs improve sales during the Summer season by encouraging consumers to proactively seek out products, which limits the distractions of competitor marketing.

Taking a Values-Based Marketing Approach in Back-to-School Campaigns

Parents spend up to $1,355 per child on back-to-school expenses. As such, most campaigns for back-to-school marketing should be value-based. Coupons, discounts, and bulk-based deals can be particularly advantageous during this period. Parents are conscious of how costly this season is, so they’re more focused on finding deals that make it less expensive.

Tax-free days can help brands take advantage of deals without the need to offer discounts on products. Many states eliminate sales tax in early August on apparel, footwear, and back-to-school supplies including Alabama, Florida, Louisiana, Maryland, Ohio, Texas, and Virginia. Brands can piggyback on these discounts by offering promotions of their own related to back-to-school shopping.

Bundle-based deals can often be a great idea for brands with multiple products in their portfolio. A brand that sells personal hygiene products can cross-promote hand sanitizer, wet wipes, and bandages—for example—all as part of a back-to-school promotion. This allows consumers to cross multiple items off their list in one single purchase.
Any campaigns which focus on savings are ideal for back-to-school shoppers as it reaches them when they’re most value-focused. Brands that use in-house rewards programs should also increase deals at this time to best leverage this trend in buying. Consumers will be keen to find deals so any cost savings will appeal to them during this hectic purchase period.

Harnessing Augmented Reality in Halloween Advertisements

If there is any place where augmented reality fits in well, it’s during the Halloween shopping season. Smart marketers can leverage the focus on illusion to heighten their consumer experience. A well-known liquor brand best exemplified this in 2018.

Snapchat has been a platform that’s worked well for delivering augmented reality experiences in retail, which is why many brands turn to them for such campaigns. The liquor brand recognized this and leveraged it in their 2018 mobile Halloween campaign. Using Snapchat codes in conjunction with a Halloween-themed game titled “Divine the Darke,” consumers unlocked a “divine cocktail” tarot reading which offered specific recommendations for drinks. The game featured virtual tarot cards which could be overlaid onto any flat surface using their phone’s camera. This interactive feature drove engagement throughout the campaign, with the brand seeing over 32 million impressions leading up to Halloween.
In this campaign, AR engagement leveraged the spirit of Halloween to drive sales and please consumers. Such programs can be efficiently delivered through third-party platforms, making them much more cost-effective than most would expect. Brands should consider how they can incorporate AR experiences for consumers in their Halloween campaigns.

Leveraging Scarcity With Black Friday Shopping

The Black Friday shopping experience is all about scarcity. Whether they’re shopping online or in the store, consumers are driven to buy by the idea that supplies are finite. Researchers have discovered something called psychological ownership which impacts Black Friday shopper behaviors. Simply stated, consumers feel they already own the products they’re seeking on these days as they’ve been primed extensively before sales to believe it.

Consumers are more engaged in the shopping process over Black Friday than any other holiday. They research products, plan routes, and schedule their days to ensure they’re going to capture the best deals. As such, brands must focus on the lead-up to Black Friday deals to gain attention. The most successful retailers start their sales early to gain the attention of eagle-eyed consumers seeking exclusive savings.

A strong digital presence is imperative even for in-store sales. Brands must leverage hashtags on social media platforms as well as direct-to-consumer sales models to gain the most attention during the critical holiday season. As much as 30% of annual retail sales can come from this period, so it’s a valuable time to focus on far-reaching marketing campaigns on social media.
Influencers are particularly important during these periods. Those with a strong following will share information on branded products and location-specific deals with their followers. Brands must cultivate credible relationships with such individuals in the lead-up to Black Friday to gain the brand awareness needed to enhance sales.

Engaging Emotionally With Nostalgia at Christmas

While there are many recent examples of strong Christmas marketing campaigns from brands, going back nearly a century allows us to examine how brands can create their own nostalgic moments. Most people don’t realize that the red attire of Santa Claus isn’t part of the legend. Instead, it’s good branding.

In the 1930s, Coca-Cola commissioned an artist named Haddon Sundblom to create a Santa image for the company’s yearly Christmas advertising. Sundblom’s design would go on to create an iconic figure for the brand who would become the American idea of Santa Claus thereafter. That image is something Coca Cola continues to leverage today, as it cashes in on the nostalgia of consumers who remember Christmases in the past.

Nostalgia at Christmas is a powerful sales motivator, which is why brands should try to leverage it in marketing leading up to the season. Knowing which marketing will create the most impact and resonate with consumers is something which is discoverable through data. Brands can use social media to discover consumers in specific age ranges and locations and share messages that spark memories. This process creates an emotional connection which brands can use to increase sales.
Retail industry trends during the significant consumer holidays should revolve around technology to improve the customer experience. Holiday shopping is hectic, stressful, and often highly competitive. Brands can use data, personalization, and mobile apps to simplify this for consumers. By enhancing the customer experience during periods of high sales, brands can increase their market share both in the shopping aisle and online.
Shopkick helps our partners increase holiday sales by offering an intuitive mobile app that heightens the customer shopping experience. For more information on our program, contact us.

Blue Weekend is HERE!

The best weekend of the spring is HERE, and we are not talking about March Madness! It’s Blue Weekend! Every few months, we gather together with our go-to brands to bring you some of the biggest kicks you can earn in stores and online. Whether you opt to walk into stores while running your weekly errands, purchase an item to treat yourself, or shop from the comfort of your couch, you will not want to miss the deals popping up this weekend in the app!

Here’s where I’ll be shopping:

Target:

Rumor has it there will be BIG kicks dropping tomorrow for simply walking into Target! I shop at Target every weekend, and I cannot pass up the opportunity to earn kicks by returning to a store I know I’ll visit anyway. This is going to make my Target run so much sweeter, especially because I know I’ll be able to earn a gift card between the walk-in kicks I’ll earn and the additional kicks I’ll earn through scanning!

T.J. Maxx:

Spring has finally sprung at least partially in the Northeast! Every time I welcome a new season, I always have to pick up a few new things for my wardrobe. I’ll be perusing (and purchasing!) new styles this weekend at T.J. Maxx, and I know a few new outfits to wear while I’m working out are definitely on my list. P.S: I’ve heard you will be able to earn amazing kicks by walking in, followed by even more kicks when you purchase with your linked card!

Harry & David:

Have you ever tried Moose Munch? My friends and I were obsessed when we were in high school, and I’ve never stopped enjoying it as a sweet treat. Harry & David just launched as a new Shopkick partner just in time for Blue Weekend! Plan to join me in earning kicks for scanning and purchasing. And, don’t miss this Facebook post! You’ll want to be in the know to win Moose Munch and 200 kicks from Shopkick!

Amazon:

This weekend, you can earn double the kicks for all Amazon Fashion purchases, which includes amazing brands like Lark & Ro, as well as jewelry, shoes, and handbags, when you shop with your Shopkick app. Go ahead, treat yourself!

Groupon:

I also know I’ll be visiting Groupon’s site this weekend! I have friends and family visiting over the next few weeks, and we’re making plans to go into the city. I always like to peruse Groupon’s deals and suggestions for activities and restaurants because the site not only allows me to earn extra kicks but I can also save so much money on places we likely would have visited anyway!

Don’t miss out on any of the Blue Weekend fun. Make sure to visit this post and this post on Facebook to enter to win kicks from Shopkick!

3 competitive marketing strategies that are proven to boost brand visibility

3 competitive marketing strategies that are proven to boost brand visibility

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Competitive marketing strategies allow brands to improve their market share while maximizing their ROI. Michael Porter’s generic competitive strategies establish broad categories in which brands can take a competitive advantage, which marketers still reference today. While marketing has changed since Porter published his landmark paper in the Harvard Business Review in 1979, these three categories remain the primary focus in competitive marketing strategies.

Cost leadership, differentiation, and focus are all a means of targeting consumers with the right offers based on their individual preferences. With today’s marketers seeing a rise in demand for personalization, the ability to appropriately reach consumers with targeted messages is paramount. There are three marketing strategies which brands can leverage to reach consumers regardless of which category influences their buying behavior.  

The Basics of Michael Porter’s Generic Competitive Strategies

Michael Porter’s model was so groundbreaking in 1979 because it crossed industries. Porter believed that regardless of the type of product or service sold, the competitive strategies which provided the best ROI focused on one of three aspects:

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Price leadership:

Such strategies involve the overall cost for the quality received. Plans work around discounts and rewards. They can also focus on quantity, like in the case of consumers buying in bulk to obtain volume-based discounts.

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Differentiation:

Differentiation is everything that makes a product appealing aside from price. This marketing strategy can involve quality, brand reputation and expertise, consumer loyalty, and product novelty, among other factors.

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Focus:

Focus is the hybrid category which determines how companies select their demographic. As such, most companies leverage either price-focused or differentiation-focused models in their advertising.

These categories are still relevant today and can help guide brands to make better marketing decisions in the digital space. Advances in technology like mobile app marketing, enhanced programmatic advertising, and expanding social platforms allow brands to leverage Porter’s guide to increase brand visibility.  

3 Competitive Marketing Strategies

1. Using Mobile Rewards Programs for Cost Leadership

While price is often considered the primary driver of consumer purchases in the CPG industry, less than 2% of consumers compare CPG product prices online. As this is the case, price focus is less critical in e-commerce than it is in the shopping aisle. In stores, consumers see hundreds of products, with prices prominently listed. Generic and white label brands have an apparent price advantage in the shopping aisle. In resolving this, brands should consider a mobile marketing strategy centered on rewards.

Shopkick uses incentives to guide consumers to products in the aisle. Using the app, consumers can pull up a list of products whose UPC can be scanned in exchange for rewards points, also known as “kicks.” These kicks drive consumers to seek out a particular product and physically handle it, which increases brand awareness and primes them for purchase. It also eliminates the distraction of other lower cost products, as the consumer seeks out the item which provides the incentive specifically.
This strategy works for price-focused consumers without the need for an immediate discount or coupon. Often, these individuals perceive the incentive they receive as having a higher value than its face amount due to the emotional return. Product discounts don’t typically offer the same connection or engagement.

2. Standing Out With Mobile Marketing

Brands that choose not to compete on price point must instead find a way to make their products stand out. Mobile marketing allows brands to gain consumer attention, but only if they’re able to create messages which resonate with their target markets. There are several differentiation drivers brands can use in these efforts.  

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Loyalty:

Loyalty is a big sales driver for CPG brands, but these relationships must be cultivated and rewarded regularly. Kellogg’s offers a prime example of how a CPG brand can leverage loyalty through their Kellogg’s Reward program which awards points for purchasing items in the company’s extensive family of products. Consumers can scan receipts and enter product codes to receive rewards, and the company has made many efforts to increase mobile access. Ensuring rewards programs are mobile is critical for CPG brands, as they can travel with the consumer while they’re in the store.

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Expertise:

Some brands can leverage their specific expertise with a product or the knowledge of influencers to establish strong sales in a category. CoverGirl did this through their influencer relationship with brand ambassador James Charles, the brand’s first male spokesmodel. Charles is a recognized makeup artist with millions of page views and followers for his tutorials on Instagram and YouTube. By partnering with Charles, CoverGirl extended his expertise to their brand. The partnership created awareness through his followers while also establishing branded trust and credibility.

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Quality:

Quality can speak to the specific ingredients in a product, how it is made, or the customer experience in branded interaction. Campbell’s Kitchen app, available via smart speaker, is an example of higher quality interaction. The company offers consumers recipes and other information and then uses data from those interactions to provide better recommendations and instructions. The use of both smart speaker-enabled technology and artificial intelligence in predicting consumer behavior heightens the customer experience and, as a result, elevates brand quality perception. This strategy can also act as a critical driver for e-commerce grocery sales by allowing the company to direct consumers to their product in the digital store.

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Novelty:

The uniqueness of a product can be its primary selling point, but this is often difficult in the overcrowded CPG industry. Unless a brand can reimagine the product, it’s challenging to use novelty as a selling point in CPG sales. Brands sometimes reinvent an established product to create a competitive advantage. This was the case in the strategy for Tummy Zen, a heartburn product developed by Yale’s Medical School. When introducing the new product, the company focused on sharing information about its breakthrough use of specific zinc properties via video testimonials on YouTube. The brand story becomes the primary selling point, as this is a breakthrough solution to heartburn created by some of the nation’s leading medical minds.

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Reputation:

Unilever has maintained its strong reputation by focusing on sustainability. The company made several green initiatives recently, including a goal to use all recyclable packaging for its products by 2025. As today’s consumers are concerned about their carbon footprint, such a move appeals to them. It is the hope that consumers can trust Unilever to follow through on its initiative due to the company’s reputation. This alignment of goals engages consumers and encourages them to choose the company’s products.

All these differentiators tie back to consumer trust. Consumers seek out products in the shopping aisle specifically for the aspects which engage them with the brand. As such, they’re less likely to seek out the competition as they shop.  

3. Targeting the Right Consumers With Programmatic Advertising

The final aspect of Porter’s model is “focus.” This idea is less about advertising, but instead how the brand chooses to select an audience. This category overlaps into the other two, as in most cases, price and differentiation will play roles in the audience the brand selects. It’s about breaking down the audience within an audience to target niches. Consider the instance above where CoverGirl differentiated its product by establishing a relationship with male spokesmodel James Charles.

In this case, CoverGirl also leverages a focused competitive strategy. The entire cosmetics category is aimed at a broad demographic of female users. However, CoverGirl recognized a growing niche of male users of cosmetics. By bringing on a male spokesmodel, they spoke to that smaller segment of emerging users. They also created a way of targeting programmatic advertisements which could significantly boost their return on investment. Programmatic advertising options allow brands to specifically focus messages to users based on a wide range of criteria, including:

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Personal information:

Age, gender, family status, and education all lay a foundation for brands wishing to target consumers during specific stages of life.

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Income:

Income can be gleaned from education and employment information and tells brands which consumers have the most disposable income, as well as those who may be more thrifty.

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Interests:

Insight on the celebrities consumers follow, activities they like, and their hobbies can help brands improve their messages and target influencers to grow brand awareness.

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Locations:

Geo-targeting allows brands to grow their market share in specific areas as well as create ads for local events. It can also help brands discover niche followings tied to particular locations.

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Favorite brands:

Consumers may follow specific brands to which they are loyal, allowing other brands to check out their competitors and see how they can attract these consumers to their products in the shopping aisle.

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Follower count:

Partnering with micro-influencers will enable brands to expand consumer awareness with minimal investment. Brands could target individuals with friend lists in the thousands, as an example, to increase their visibility. Micro-influencers are typically those who have under 10,000 followers and often work in exchange for discounts, coupons, and other deals on products.

These are just a few of the categories brands can leverage to focus their marketing efforts on the right groups.
Competitive marketing strategies that work around Michael Porter’s original model can make an even stronger impact today thanks to resources available. Brands can compete on cost by using mobile reward programs or differentiate their products via digital marketing. They can even highly focus their messages based on a specific demographic to increase their programmatic ROI. By using innovations in marketing technology, brands can compete based on traditional sales drivers and improve their market share.
Shopkick helps our partners gain a competitive advantage by connecting them with active shoppers who use our app. For more information on boosting in-store sales by becoming a partner, contact us.

How to Travel for Spring Break on a Budget

Spring break has always offered the first hint of the warmer weather to come, which is why I have a longstanding love for spring break travel. From elementary school through college, my family typically opted to go on a getaway even if we only actually spent a few nights away from home. Our goal was always simple: travel to a destination that did not have snow in the forecast. Even now with many years separating me from the time I spent as a student, March is spring break season in the same way that September signals back to school.

As much as I have always enjoyed the trips I have taken in March, I have always completely understood two of the most common problems that prevent others from taking a trip themselves: where to travel and how to keep the trip budget-friendly. Both aspects can easily become quite daunting; however, I have discovered two wonderful workarounds: Shopkick’s travel wheel and Booking.com and Hotels.com!

Spin the Travel Wheel:

Whenever I used to feel indecisive, I would sometimes find my Magic 8 Ball. I knew it didn’t have any true powers, but I knew how to best solve a problem if I found myself hoping it would say a particular answer as I shook it. Spinning Shopkick’s travel wheel offers the same type of feeling, but I think we can all agree solving where to travel on your next vacation is a fun “problem” to have!

The wheel has plenty of great destinations throughout the United States for trips of all kinds. From areas you can easily drive to throughout the South, like Charleston, Walt Disney World, and New Orleans, to places that are only a flight away, like San Diego, Yosemite, and even Mexico, there are plenty of locations (and ideas about what you can experience) right here. Where will the wheel tell you to travel to?

Book Your Trip with Booking.com or Hotels.com:

Once you decide on your spring break destination, make sure to hop over to Booking.com and Hotels.com from your Shopkick app! You will want to make sure to book through the app because you can earn 10 kicks/$1 spent between now and Sunday, March 10, for all of the spring break travel you book. It’s like earning 4% back in kicks! Both websites have incredible budget friendly options for all of the destinations we’ve mentioned. And, the great news is you can redeem your kicks for a gift card to use during your vacation. What could be better?

Now that we’ve solved two of the most common spring break problems together – where to travel and how to save money – tell us: Where will you travel during your spring break? Where is your favorite spring break destination from past trips? Let us know on FacebookInstagram, or Twitter! Make sure to join our social media fun too because you will discover a whole community of passionate Shopkickers just like you.