Omnichannel

2022 Shopping Outlook: Consumers Tightening Their Budget and Spending Less Overall

b2b, eCommerce, Omnichannel, Retail /

Shopkick survey finds that continued inflation and supply chain issues are concerns for consumers heading into the new year   As a new year approaches, it is apparent that the economic challenges of 2021 will continue to influence consumer behavior in the future. Supply chain hiccups and record-breaking inflation are just a few of the factors […]

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Is the fun ever coming back to holiday shopping?

b2b, eCommerce, Marketing, Omnichannel, Retail /

In terms of sales, last year was a much better holiday than most predicted. Tepid expectations for the season gave way to 8.3% growth, according to the National Retail Federation. But it wasn’t a particularly joyous season, with many concerned for the health and safety of their families as the pandemic raged across the U.S.,

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How physical retailers can attract today’s multichannel shopper

b2b, Marketing, Omnichannel, Retail /

For many consumers, omnichannel is taking new shape as the general perception of “online or instore” is growing to include new interaction options. And to thrive in this new era of retail, brands must take notice.  Contactless, buy online pickup in store, curbside, touchless — all of these innovations were on a slow drip until

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Omnichannel the Way Forward for Retail Customer Experience

b2b, Marketing, Omnichannel, Retail /

As consumer behaviour continues to change due to the impact the global Covid-19 pandemic has had both on business and individuals – retailers are increasingly having to position themselves to provide omnichannel services that can meet these evolving digital consumer expectations. Notably, consumer behaviour is comfortably and continuously adapting in response to factors such as

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Supply Chain Disruptions: Holiday Shoppers Already Experiencing Product Shortages and Delays

b2b, CPG, Omnichannel, Retail /

Rising shipping costs impacting consumers’ holiday shopping decisions Holiday shopping is in full swing, and many Americans (40 percent) have already started checking gifts off their lists. But according to recent data by Shopkick, a leading shopping rewards app, rising COVID-19 cases and the Delta variant are proving to have an impact on consumers’ holiday

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Surging Delta Variant Continues to Impact the Way Consumers Shop

b2b, COVID-19, Omnichannel, Research, Retail /

Shopkick survey finds that 47 percent of concerned shoppers are worried about shopping in-store  Just as normalcy appeared to be on the horizon, surges of COVID-19 cases brought by the Delta variant are once again leaving many Americans in fear of what’s to come. Thirty percent of shoppers are more worried about COVID as Delta

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Retail Remix Podcast: The Story Behind Shopkick’s Consumer Research

b2b, COVID-19, Omnichannel, Research, Retail /

Throughout the pandemic, Shopkick has kept a pulse on rapidly changing consumer behaviors, expectations, and concerns through continuous data analysis and first-party user surveys. Jaysen Gillespie, EVP, Head of Analytics and Data Science at Shopkick, joins Retail Touchpoints to dive into today’s nimble, data-filled, ever-changing retail landscape. During this podcast,  Jaysen dives into Shopkick’s latest first-party

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Dima Volovik

EVP of Product and Engineering

Dima Volovik is the EVP of Product and Engineering at Trax Retail — Shopkick.

Dima Volovik is the accomplished product and engineering leader who led teams to deliver innovative and commercially successful e-commerce products, marketplaces, and enterprise solutions for Amazon, Comcast, Fandango, and Universal Music. Before joining Trax, Dima was the Director at Amazon, where he led product development and Engineering for Amazon Appstore and Amazon Prime Video, CTO at Fandango, and Paciolan, head of technology at Golf Channel/Golf Now, and Global VP of Direct to Consumer Technology at Universal Music Group. Dima’s expertise includes developing consumer products, marketplaces, and enterprise solutions.

Dima grew up in Baku, Azerbaijan, where he received his MS in Electrical Engineering from Azerbaijan Oil Academy, and he currently resides in Los Angeles, California, with his family.